Smart Grid Charge, we are committed to providing a website that is accessible and usable for all people, including individuals with disabilities.

We continually work to improve accessibility, usability, and inclusivity across our digital experiences so visitors can access information with a similar level of ease and independence.

If you experience any difficulty using our site, we want to know — and we will work to fix it.

Accessibility Statement

Our Accessibility Commitment

Web accessibility means enabling people with disabilities to:

navigate websites independently
understand content clearly
interact with tools, forms, and features
use assistive technologies where needed

This includes support for tools such as screen readers, text magnifiers, speech recognition, closed captions, keyboard navigation, and other assistive technologies.

Standards and Guidelines We Follow

We strive to align our website with the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA and continue improving toward WCAG 2.2 standards as feasible.

Our efforts include:

clear structure and logical content order
consistent navigation patterns
descriptive page titles and headings
alternative text for meaningful images
proper labeling for forms and interactive elements
sufficient color contrast
keyboard-friendly navigation
reduced animations and motion where possible
accessible PDFs, videos, and downloadable files where feasible

Accessibility is an ongoing process, and we review our site periodically as technology and standards evolve.

Measures We Take to Support Accessibility

To help maintain and improve accessibility, we:

conduct periodic audits and testing
address accessibility issues during design and development
incorporate accessibility into internal policies and practices
train teams on accessibility awareness and best practices
respond to user feedback and correct issues when identified

Ongoing Improvements

The accessibility of certain pages on the site depend on contents that do not belong to the organization, and instead belong to [enter relevant third-party name]. The following pages are affected by this: [n/a]. We therefore declare partial compliance with the standard for these pages.

Ongoing Improvements

Accessibility is not a one-time project.
We recognize that every user’s needs are different, technologies change, and standards evolve.

We regularly review content, features, and design updates to help ensure accessibility remains an integral part of our site experience.

Feedback, Requests, and Support

We welcome feedback on the accessibility of our website and services.

If you:

encounter barriers
have questions about accessibility features
need information in an alternative format
have suggestions for improvement